Knowing your rights
The Code of Conduct, the Consumer Law, and what to do when something goes wrong.
Migration agents disciplined in 2026: what the OMARA register shows, and what to do if it was your agent
The regulator publishes every migration agent it cautions, suspends, cancels or bars. There are 121 decisions on the register and fifteen since April. Here is what each outcome does to your application, and the steps that matter in the first week.
Knowing your rightsWhen your agent stops answering
When a migration agent goes quiet, the stress usually comes from not knowing what has happened. The application may still be moving, or it may be waiting on something.
Knowing your rightsChanging migration agents mid-application
Changing migration agents during an active visa matter is allowed. The main risks are practical ones, a response date is missed, access to documents is unclear, or money held.
Knowing your rightsHow to make a complaint about a migration agent
A problem with a migration agent usually starts with money, communication or missing work. The fastest way to move it forward is often to put the complaint in writing to the.
Knowing your rightsThe Code of Conduct, in plain English - what your agent owes you
The Migration Agents Code of Conduct 2021 gives you a specific, enforceable list of things a registered agent must do. Most clients have never read it. Here is what it says, in the order it happens.
Knowing your rightsWho can see your passport scan and your relationship evidence
When you ask for a quote or prepare a visa application, you may hand over some of your most private records. That can include a passport scan, bank statements, health.
Knowing your rightsGetting your money back: the realistic options
Paying for migration help and then feeling let down is a practical problem, especially when a lot of the service happened by phone, email or message. Getting money back is.
Knowing your rightsWhat OMARA can and cannot do about a bad agent
A bad migration agent can cost time, money and sometimes the chance to lodge on time. If the person is a registered migration agent, OMARA can investigate conduct and take.
Knowing your rightsWhen it goes wrong with your migration agent: every option you have
Agent not responding, money taken before an agreement, documents held hostage, a missed deadline. The complaint routes that exist, which one to use, and the rights no contract can take away from you.
Knowing your rightsYour documents are yours: getting your file back
If a professional relationship breaks down, the first practical issue is often the paperwork. Passports, police checks, translations, screenshots, forms and correspondence.
This is published information about how the system works. It is not immigration assistance and not legal advice, it cannot take your circumstances into account, and it may be out of date the moment a fee schedule or a regulation changes. Only a registered migration agent or an Australian legal practitioner may advise you on your own application. Describe your case and several of them will answer in writing, for free.