Man Kuo: registration barred by OMARA on 14 Sep 2018

What the Authority decided

On 14 September 2018, the Migration Agents Registration Authority (The Authority) decided to bar former agent Man Kwong Kuo from being registered for a period of five (5) years.

Following the Authority’s investigation into two complaints in relation to the Former Agent’s conduct while he was registered, the Authority was satisfied that a barring decision was appropriate. The Former Agent was found to have breached clauses 2.1, 2.3, 2.4, 2.8, 2.21, 5.2, 5.5, and 7.4 of the Code of Conduct for registered migration agents whilst still registered. The Authority was satisfied that the Former Agent had deliberately misrepresented himself to both complainants with regards to his legal accreditation when providing immigration assistance, and was repeatedly dishonest, deceitful and reckless in his behaviour towards both clients in attempting to conceal significant failings in his practice. The Former Agent was also found to have failed to provide accurate and timely advice to his clients, to have not acted in accordance with their instructions on multiple occasions, and acted to rectify his errors without the clients’ knowledge or permission, resulting in financial loss and serious migration outcomes for the clients. Further, the Former Agent was found to have not provided one client with any Service Agreement or contract, invoices, receipts or a statement of services upon him terminating his services. The Authority was satisfied that the Former Agent’s conduct posed a risk to vulnerable consumers, had the potential to tarnish the reputation of the migration advice profession and was inconsistent with registration as a migration agent.

উপরের সিদ্ধান্তের সারাংশটি পুনরুত্পাদিত হয়েছে Authority-এর প্রকাশিত রেকর্ড of this decision, which also carries the decision document itself. Nothing has been added to it.

What a bar means if this was your agent

A bar is made under section 311A of the Migration Act and applies to a সাবেক registered agent — এমন একজন যার নিবন্ধন আগেই শেষ হয়ে গিয়েছিল, তাই বাতিল করার মতো আর কিছুই বাকি ছিল না। Authority তাদের সর্বোচ্চ পাঁচ বছর পর্যন্ত আবার নিবন্ধিত হতে বাধা দিতে পারে।

If this person was acting for you, they were not a registered migration agent at the time of the decision. আপনার নামে আসলে কী জমা দেওয়া হয়েছে তা যাচাই করুন।

এটি যদি আপনার এজেন্ট হয়ে থাকে: প্রথম সপ্তাহ

1. Find out where your application actually is. If you have an ImmiAccount, log in. The clock does not stop because your representation did.
2. Department কাকে লিখছে তা যাচাই করুন। A Form 956 makes an agent the authorised recipient, and correspondence sent to them is taken to have been given to you. A deadline sent to an inbox nobody reads is still a deadline.
3. আপনার ফাইল সংগ্রহ করুন। আপনার নথি আপনারই এবং Code অনুযায়ী সেগুলো ফেরত দিতে হবে — originalগুলো আগে। How to get your file back.
4. কী পরিশোধ করা হয়েছে এবং কী করা হয়েছে তা বের করুন। Code অনুযায়ী যে itemised invoice এবং receipt দরকার, সেগুলো চাইুন। টাকা ফেরত পাওয়ার পথগুলো work better started early.
5. অভিযোগ করার মতো কিছু থাকলে, অভিযোগ করুন। A published decision does not close your own file. কোথায় অভিযোগ করবেন, এবং OMARA কী করতে পারে এবং কী করতে পারে না.
6. Only then, find someone else. A new agent needs the file and the dates. The first five steps are what make that first conversation useful instead of exploratory.

What this decision does not mean

It is a decision about one individual on one date. Only a person can be a registered migration agent — a company cannot — so it says nothing about anyone else at the same practice. Decisions of this kind are reviewable, and bars and suspensions expire. The register এখানেই বর্তমান অবস্থানটি থাকে।

Decision information sourced from the Office of the Migration Agents Registration Authority এবং একটি-এর অধীনে ব্যবহৃত Creative Commons Attribution 3.0 Australia licence. VisaBid is not affiliated with OMARA or the Department of Home Affairs.